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Returns and Exchanges


Our 30-day return policy is extended to a 60-day return window until further notice. The return window begins on the day the order is delivered. Please note that we  offer exchanges for certain pieces. 

Personalized Products
All items that personalized are not eligible for a return at any time and are final sale.

Bundle Sets
The bundle can only be returned as a set. No individual item of a bundle can be returned for refund, store credit and/or size exchange.

Other products
All returns must be:
  • Unworn
  • Have no signs of wear or damage
  • In its original condition with tags still attached (if any)
  • In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Kapalina will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Kapalina has the right to deny a return and have the item re-shipped to customers.
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